Our goal is to delight our customers with innovative packaging options AND outstanding service. If you’re not satisfied with your order, call us and we will do all we can to make it right.
Prodelpack will accept returns on stock items for up to 60 days from the ship date.
There are some excluded products of course, but most of what we have falls under the above policy.
The exclusions: We cannot accept returns on orders over 60 days old (from ship date), closeout items, custom die cuts or customized products. We also cannot accept returns on opened boxes.
We are not responsible for any costs incurred due to order changes or cancellations (e.g., return shipping fees)
Wrong, Damaged or Missing Items
Our fault? We’ll take care of it. 100% of your purchase–shipping and handling included–will be refunded. To address this quickly, we recommend that you inspect orders for accuracy and damage within 48 hours of receiving the package (Pictures help! Please take a photo of any damaged items).
Making a Claim
All claims should follow the process below:
- Call or email us with your return request ( Beirut time zone: 009611266887/ 0096181610 121, info@propluscreative.com )
- Provide us will all the details of your order (e.g., order number, order date, items included, etc.)
- State the reason for the return (e.g., damaged item, no longer want/need, etc.). When it comes to damaged or defective items, we would truly appreciate pictures if you have the time to share it with us. This will help quality control.
- Wait for approval. You’ll hear from us within 1-2 business days.