Frequently Asked Questions (FAQ) – Prodelpak Eco-Friendly Packaging
About Prodelpak
What is Prodelpak?
Prodelpak is a brand by Pro Plus Creative, a Lebanese company specializing in eco-friendly food packaging solutions. We offer a wide range of products, from disposable tableware to takeaway containers, designed for both home use and the food service industry.
What makes Prodelpak different?
We focus on sustainability by using recyclable and biodegradable materials. Our goal is to provide alternatives to traditional plastic packaging, helping businesses and individuals reduce their environmental impact.
What kind of materials does Prodelpak use?
We prioritize eco-friendly materials such as paper, cardboard, and compostable bioplastics like PLA (polylactic acid). While we encourage sustainable choices, we also offer some plastic products for clients who haven’t yet transitioned to greener options.
Does Prodelpak offer custom packaging?
Yes, we specialize in custom packaging solutions. Our team of designers and marketing consultants can help you create packaging that showcases your logo, branding, and desired aesthetics.
Products
What types of products does Prodelpak offer?
We offer a variety of packaging solutions, including:
- Food service: Food boxes, paper bags, paper wraps, paper bowls, paper trays, cups, cup sleeves, cutlery, napkins, and condiment containers.
- Home use: Similar to food service items but packaged for individual or family use.
- Takeout & delivery: Packaging designed specifically for transporting food.
Are all Prodelpak products compostable?
Not all products are compostable. But most of our products are recyclable.
We offer both compostable and recyclable options. Please check the specific product description for disposal details.
Where can I find product specifications?
For detailed specifications like dimensions and material composition, please contact us directly or check the product page of each specific product
Ordering & Customer Service
How do I place an order?
We do not have an online store yet. To place an order, contact us directly via phone (+961 81610121) or email (info@prodelpak.com)
What is the minimum order quantity?
Minimum order quantities vary by product.
For stock items usually it is one box, although we have a store outlet where you can pickup less than one box.
For printed orders it varies by model kindly Contact our sales team for more details.
What are the delivery options?
We offer delivery to your warehouse. If you have limited storage space, we can also temporarily store your order in our warehouse for free. Terms and conditions apply.
What is Prodelpak's return policy?
We accept returns on stock items within 60 days of the ship date. However, custom products, opened boxes, and closeout items are not eligible for returns.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect order, contact us within 48 hours. Providing pictures of the issue will help us resolve the claim quickly. If the mistake is on our end, we will issue a full refund, including shipping and handling costs.
Sustainability
Is Prodelpak committed to sustainability?
Yes, sustainability is at the core of what we do. We support the Zero Waste Act and continuously work to minimize waste through responsible design and recycling.
How can I learn more about Prodelpak's sustainability initiatives?
For more details on our sustainability efforts, feel free to contact us directly.
Others
Where is Prodelpak located?
Our headquarters are in Lebanon, and we have offices in UAE and Sweden.